Privacy policy

PRYM Wellness Privacy Policy & Notice of Privacy Practices

Last Updated: September 14, 2025

Section 1: General Privacy Policy (Non-Health Information)

PRYM Wellness operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). PRYM Wellness is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

We may collect or process the following categories of personal information depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing/shipping address, phone number, and email.

  • Financial information including credit card, debit card, account numbers, payment details.

  • Account information including username, password, security questions, preferences.

  • Transaction information including items you view, add to cart, purchase, return, or exchange.

  • Communications with us such as customer support inquiries.

  • Device and usage information including IP address, browser, and navigation behavior.

Sources of Personal Information

  • Directly from you when you use our Services or communicate with us.

  • Automatically through cookies and device tracking.

  • From service providers and partners.

How We Use Personal Information

  • To provide, tailor, and improve our Services.

  • To process payments, fulfill orders, and ship products.

  • For marketing and advertising.

  • For security and fraud prevention.

  • To communicate with you and provide customer support.

  • For legal compliance.

How We Disclose Personal Information

We may disclose personal information:

  • To Shopify, vendors, and service providers (payment processing, analytics, fulfillment).

  • To business and marketing partners.

  • With affiliates and within our corporate group.

  • As directed or consented by you.

  • As required by law or in connection with a business transaction.

Relationship with Shopify

Our store is hosted on Shopify. Information you provide will be shared with Shopify and processed under their privacy practices. See the Shopify Privacy Policy for more information.

Third-Party Links

Our Services may include links to third-party websites. We are not responsible for their privacy practices.

Children’s Data

Our Services are not intended for children. We do not knowingly collect data from individuals under the age of majority.

Security and Retention

We use reasonable measures to secure your data, but no system is 100% secure. We retain personal information as long as necessary to provide services, comply with laws, and resolve disputes.

Your Rights and Choices

Depending on your location, you may have rights such as:

  • Access, correction, deletion, portability.

  • Opt-out of sale/sharing for targeted advertising.

  • Manage communication preferences.

You may exercise these rights through the Services or by contacting us.

Complaints

If you have complaints, contact us at info@getprym.com or by mail at:
186 North Palafox Street, Pensacola, FL, 32502, US

International Transfers

We may transfer personal information outside your country using lawful mechanisms such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted here with a revised date.

Section 2: HIPAA Notice of Privacy Practices (Health Information)

This section describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Our Commitment to Your Privacy

We are required by law to maintain the privacy of your Protected Health Information (PHI), provide you with this notice of our legal duties and privacy practices, and follow the terms of this notice.

How We May Use and Disclose PHI

  • Treatment: Share information with providers involved in your care.

  • Payment: Use PHI to bill and collect payment.

  • Healthcare Operations: Use PHI for quality improvement, compliance, and audits.

  • Required by Law: Disclose PHI for public health, law enforcement, or court orders.

  • Authorization: All other uses/disclosures require your written authorization (e.g., marketing, sale of PHI, psychotherapy notes).

Your Rights Regarding PHI

  • Access: Request to see or get a copy of your health records within 30 days.

  • Amendment: Request corrections to health information.

  • Restrictions: Ask us not to use or share certain PHI.

  • Confidential Communications: Request contact in a specific way (e.g., phone, email, alternate address).

  • Accounting of Disclosures: Request a list of certain PHI disclosures made within the past 6 years.

  • Paper Copy: Request a paper copy of this notice at any time.

  • Breach Notification: You will be notified if your PHI is compromised.

  • Acting on Your Behalf: A legal guardian or person with medical power of attorney may exercise your rights.

Our Responsibilities

  • We must maintain the privacy and security of your PHI.

  • We will notify you of a breach of unsecured PHI.

  • We will follow the terms of this notice.

  • We will not use or share PHI without your authorization unless allowed by law.

Safeguards

We use administrative, technical, and physical safeguards to protect PHI, including encryption, restricted access, and workforce training.

Complaints

If you believe your privacy rights have been violated, you may file a complaint with us or the U.S. Department of Health and Human Services. We will not retaliate against you.

To file a complaint with PRYM Wellness:
Privacy Official: Blair Mercer
Email: privacy@prymwellness.com
Address: 186 North Palafox Street, Pensacola, FL 32502, US

To file a complaint with HHS:
Visit: www.hhs.gov/ocr/privacy/hipaa/complaints

Changes to This Notice

We may change the terms of this notice. Changes apply to all PHI we maintain. Updated versions will be posted on our website.